Exel Acoustics SL is committed to providing prompt service in processing your repair requirements. To ensure the best possible response time, our service department has established procedures to maximize efficiency. They are only designed to help serve you better. The full cooperation of all customers Exel Acoustics SL is essential for the system to work quickly and efficiently.
All returned units must have a return authorization number Factory (RA #). This RA # can be obtained by filling in the form attached repair. Once completed you must send it to the email address: [email protected]. Exel Acoustics SL will send to the email account listed on the form, a document with code RA#, you must print and include in the package with the appliance. Similarly, the number of RA# must be clearly written on the outside of the packaging
All return shipments must be made to our facilities at the following address:
TECNARE SERVICE CENTER
CL Chandespiño, nave 14 36863 –
Moreira-Ponterareas (Pontevedra) España – Spain
A copy of the original invoice must be included to consider the warranty repair.
Any unit returned without an RA# assigned and written prominently on the outside of the box will be refused.